A large and comprehensive Indiana healthcare system (36,000 employees) partnered with Marlabs to modernize workstreams by establishing an intelligent automation Center of Excellence to improve patient experience, outcomes, and employee satisfaction while supporting top-line growth. The client’s environment had multiple disparate systems and excessive manual, redundant processes prone to errors, so the program built CoE roles, governance, training, and oversight while delivering automations across the network using tools such as Power BI, Power Automate, Blue Prism, and UiPath. Example automations included home healthcare referral intake from referral through scheduling, searchable vendor and pharmacy contract updates, and nurse certification verification via state licensing portals. Report

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