Exact Sciences Achieves 45% Containment Rate
Exact Sciences Achieves 45% Containment Rate
2 PagesExact Sciences adopted Five9 to scale patient and provider support amid rapid growth and rising call volumes. Replacing a rigid on-premises system, the organization deployed Five9 IVR and AI Agents to automate routine interactions. The solution achieved a 45% containment rate, reduced customer effort by 60%, and enabled faster carrier pickup scheduling. Drag-and-drop configuration allowed teams to rapidly adapt call flows without IT dependency. Five9 provided a scalable, compliant platform that improved efficiency while delivering more seamless, informed healthcare interactions.
