This customer story describes how an American gas retailer operating 1,400 stations improved application performance and reduced troubleshooting time by deploying ExtraHop. With hundreds of bandwidth-constrained locations sharing a 10 Mbps VSAT link, the network team needed deep visibility into critical systems such as point-of-sale, PCI-compliant payment processing, fuel logistics, and price sign controls. ExtraHop provided agentless, application-level transaction insight beyond NetFlow, enabling rapid root-cause analysis of issues like slow web load times caused by excessive HTTP 304 requests and corrupted inventory FTP transfers, as noted on page 2. The retailer achieved five times faster application performance and reduced mean time to resolution by 70%, improving collaboration across

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