Case Study

Ghana-based Global Bank Digitalizes its Account Opening Process with Newgen

Ghana-based Global Bank Digitalizes its Account Opening Process with Newgen

Pages 4 Pages

Newgen Software helped a leading Ghanaian bank digitalize its account opening process, reducing turnaround time from four days to just 15 minutes. The solution improved first-time-right processing by 70%, enhancing efficiency and customer experience. By automating and streamlining workflows, Newgen enabled the bank to overcome challenges caused by manual, paper-based procedures, supporting its goal to maintain top-tier status in Ghana’s banking sector through advanced technology and improved operational capabilities.

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