Gibbons Hospitality Group, a major hospitality operator in Whistler, British Columbia, transformed its accounts payable process by implementing Quadient AP integrated with Sage accounting software. Managing 27 legal entities and over 1,400 invoices monthly, the company previously struggled with slow, paper-based workflows, scattered approvals, lost receipts, duplicate payments, and limited visibility across teams. By adopting Quadient AP through partner BAASS, Gibbons automated invoice coding, approvals, reporting, and payment batching while enabling mobile access for managers working on-site or remotely. The platform introduced approval tiers, real-time collaboration, duplicate invoice detection, and audit logs for accountability and accuracy. As a result, the company eliminated missed and duplicate payments, improved vendor payment timeliness, increased visibility into expenses, reduced manual work, enabled hybrid operations, and freed staff to focus on higher-value financial activities.

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