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Global pharmaceutical transforms workplace through experience observability

Global pharmaceutical transforms workplace through experience observability

Global pharmaceutical transforms workplace through experience observability

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4 Pages

To modernize a stagnant support model burdened by complex vendor ecosystems and outdated technology, a global pharmaceutical enterprise partnered with Cognizant. Cognizant software, featuring Cognizant WorkNEXT, AI-driven virtual assistants, Nexthink, and ServiceNow integration, helped transform the organization's workplace through experience observability and proactive issue resolution. This comprehensive digital upgrade delivered a forty-five percent reduction in user-to-contact ratios, a twenty percent boost in end-user productivity, and customer satisfaction scores consistently exceeding ninety-six percent. Ultimately, Cognizant software empowered the life sciences leader to streamline operations, enhance employee experiences, and secure a high-performing digital work environment acros

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