Case Study
Global Retailer Improves Digital Experience Visibility Across Operations with FortiMonitor
A major global retailer needed real-time visibility across thousands of stores, distribution centers, corporate systems, cloud services, applications, and tens of thousands of network devices. Fragmented monitoring tools and reporting delays of several months slowed root-cause analysis and increased resolution times. FortiMonitor introduced a scalable SaaS-based digital experience monitoring platform with API integrations, preconfigured metrics, dashboards, alert correlation, and connections to Microsoft Teams and ServiceNow. Geographically redundant OnSight high-availability groups support resilient monitoring across North America, the United Kingdom, and Australia. Custom automation tracks failovers, connectivity, certificate expiration, and break-fix actions. Using scripts and FortiMana
