Greater Than One, an international digital marketing agency with offices in New York, San Francisco, and Madrid, faced major communication challenges due to an outdated and unreliable phone system. Poor audio quality, difficult administration, and limited scalability negatively affected both internal operations and client perceptions. Eastern DataComm partnered with the agency to replace the aging system with a modern ShoreTel (Mitel) Unified Communications platform. The upgrade improved call quality, reliability, ease of use, and scalability while supporting the company’s growing international operations. The solution also included network design, implementation, project management, and training, resulting in a more professional communication experience and a trusted long-term technology

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