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Case Study

Hastoe Housing - Enghouse Helps Rural Housing Specialist Achieve 100% All Round

Hastoe Housing - Enghouse Helps Rural Housing Specialist Achieve 100% All Round

Hastoe Housing - Enghouse Helps Rural Housing Specialist Achieve 100% All Round

Enghouse Interactive
Pages 3 Pages

Hastoe Housing, a leading UK rural property housing association, needed a flexible multi-media contact centre solution to evolve alongside changing customer needs. To achieve complete operational excellence, they deployed the Enghouse Interactive Communications Centre and Quality Management Suite. Enghouse Interactive software helped the organization secure major efficiency gains in call handling, resulting in significantly improved tenant satisfaction. Automated IVR messaging kept customers well-informed while allowing agents to focus on complex enquiries. Additionally, enhanced reporting and call recording capabilities enabled informed management decisions, maintained high service quality, and addressed targeted staff training needs seamlessly.

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