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Case Study

Henkel brings remote experts and field technicians together in real time using augmented reality

Henkel brings remote experts and field technicians together in real time using augmented reality

Henkel brings remote experts and field technicians together in real time using augmented reality

PTC
Pages 5 Pages

Henkel, a global company known for its Adhesive Technologies, Beauty Care, and Laundry & Home Care businesses, accelerated its digital transformation efforts to support manufacturing operations and improve collaboration between experts and field personnel. With more than 52,000 employees and production facilities worldwide, Henkel sought innovative ways to maintain operational efficiency and knowledge sharing, particularly as the COVID-19 pandemic increased the need for remote support. By leveraging augmented reality technology, the company connected remote experts with field technicians in real time, enabling faster problem resolution, improved troubleshooting, and more effective communication across locations. This digital approach reduced the need for travel, enhanced workforce producti

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