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Case Study

Hertz Scales Faster Car Rentals with Omnissa Workspace ONE

Hertz Scales Faster Car Rentals with Omnissa Workspace ONE

Hertz Scales Faster Car Rentals with Omnissa Workspace ONE

Omnissa
Pages 5 Pages

Hertz standardized its mobile device environment on Omnissa Workspace ONE UEM, Intelligence, and Assist to improve shared devices used by rental agents. The company was managing nearly 10,000 rugged devices and faced app failures, downtime, limited visibility, and reactive troubleshooting. Workspace ONE centralized app deployment, OS updates, security, and device health, while Assist enabled remote support and Intelligence added analytics for battery health, GPS location, usage, and performance. ServiceNow integration improved inventory and audit visibility. Hertz shifted toward proactive management, reduced frontline disruption and help desk tickets by about 5%, and achieved more than $100,000 in annual savings while supporting faster vehicle check-ins, returns, and customer service.

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