24 Hour Fitness improved service management and reduced costs by switching from Remedy to Jira Service Management, giving teams greater control over their workflows. This transition enhanced transparency and broke down siloed services, enabling better collaboration across the organization. As a result, the company improved customer experience, increased visibility into changes, and achieved full traceability of service processes. The shift also led to a 37% reduction in IT service management costs and a 20% increase in tracked software changes, demonstrating more efficient and accountable operations. Overall, the move empowered teams, streamlined service delivery, and created a more cost-effective and responsive IT environment.

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