The Warehouse Group reduced total cost of ownership by 25% and improved service delivery by adopting Jira Service Management. As New Zealand’s largest general merchandise retailer, the company streamlined IT operations with a system that better aligns with its workflows, resulting in greater efficiency and user satisfaction. The implementation was significantly faster than its previous ITSM solution, accelerating time to value. Additionally, the transition freed up staff equivalent to two full-time employees, allowing them to focus on strategic initiatives. Overall, the move enhanced operational performance, reduced costs, and enabled more responsive, effective service management.

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