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Case Study

How a leading U.K. issuer prevented 37 thousand chargebacks in one year

How a leading U.K. issuer prevented 37 thousand chargebacks in one year

How a leading U.K. issuer prevented 37 thousand chargebacks in one year

Ethoca
Pages 2 Pages

A leading UK financial issuer significantly reduced chargebacks by leveraging Ethoca Alerts, preventing over 37,000 disputes in a single year and saving more than £1.1 million in potential losses. As digital transactions continue to grow, cardholders expect seamless and intuitive payment experiences, increasing pressure on financial institutions to deliver both convenience and security. However, this shift also brings a rise in disputes and fraud risks. By using real-time alert solutions, the issuer improved its ability to identify and address issues early, enhancing customer experience while minimizing financial impact and strengthening overall payment ecosystem resilience.

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