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Creating transparency to reduce chargebacks
Ethoca Consumer Clarity revolutionizes chargeback reduction by delivering rich merchant and purchase details directly into cardholders' digital banking apps, eliminating purchase confusion. This transparency empowers consumers with clear insights while enabling merchants to proactively address disputes before they escalate. Ethoca's solution slashed chargeback ratios on Mastercard transactions—demonstrating dramatic reductions across multiple implementation periods—and transformed digital banking channels into powerful engagement platforms. By providing contextual purchase information at the moment of need, Ethoca Consumer Clarity creates a win-win: consumers gain clarity, merchants minimize losses, and the entire payments ecosystem benefits from reduced friction and enhanced trust.
