How an Academic Medical Center Improved the Consumer Experience with a New Operating Model

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Huron Consulting Group collaborated with AMC leadership to design and implement a more consistent and efficient patient access operating model. By standardizing scheduling and financial clearance processes across specialties, Huron helped reduce inefficiencies such as long appointment lead times and patients seen without proper financial clearance. Their expertise enabled AMC to streamline operations, improve patient and physician experiences, and support sustainable expansion, ensuring a more optimal and consistent approach to patient access throughout the health system.

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How an Academic Medical Center Improved the Consumer Experience with a New Operating Model

How an Academic Medical Center Improved the Consumer Experience with a New Operating Model

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