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Case Study

How Bizbike significantly optimized their customer service in costs and NPS

How Bizbike significantly optimized their customer service in costs and NPS

How Bizbike significantly optimized their customer service in costs and NPS

chatlayer.ai
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Case Study How Bizbike significantly optimized their customer service in costs and NPS Chatlayer.ai2 Bizbike Chatlayer.ai 54k Messages in first 2 months reduction in service costs Increase in NPS score since implementation 70% +2NPS Belgium’s biggest eBike provider Bizbike “Since using the Chatbots from Chatlayer, we’ve seen an increase in [NPS]” Helena Vandenbulck, Marketeer BizBike Challenge: With over 100.000 Bizbike eBikes on the road, Bizbike was looking for a way keep customers satisfied with quick responses and high-quality support. Solution: Chatlayer has enabled Bizbike to fully automate simple questions, issues and requests, with 30% of all interventions already managed end-to-end by the chatbot. They now save 40+ hours per month through effective automation and hav

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