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Case Study

How European Commission helps thousands of young travelers with 80% automated support

How European Commission helps thousands of young travelers with 80% automated support

How European Commission helps thousands of young travelers with 80% automated support

chatlayer.ai
Pages 3 Pages

Case Study How European Commision helps thousands of young travelers with 80% automated support Chatlayer.aiChannel: 2 European Comission Chatlayer.ai 24/7 support for users across the entire EU of interactions are handled completely by the bot requests per month run via Chatlayer 80% 3.000 One of the most important institutions in Europe European Comission “In the first month, the chatbot solved more 700+ questions and handed over approximately 150 questions to a live support agent” Challenge: Discover EU is an initiative led by the European Commission (E.C.) that helps 18-year-old E.U. citizens discover Europe by train. Many of these young Europeans are inexperienced, first-time travellers who find themselves in situations where they need immediate help (ex. I missed m

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