The Cheesecake Factory partnered with iCIMS to enhance its high-volume recruitment efforts and improve candidate quality and retention while hiring more than 30,000 employees annually. Following the pandemic, the company faced a significant decline in both the number and quality of job applicants, making it more challenging to maintain the high service standards expected by its guests. To address these challenges, The Cheesecake Factory streamlined its application process and focused on delivering an exceptional candidate experience that would attract top talent. Using iCIMS, the recruiting team improved candidate engagement, increased applicant volume, and strengthened the quality of hires. The company also achieved higher employee retention rates, allowing it to build a more stable and c

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