Case Study
How Haleon increased market research efficiency by 80% with Meltwater’s social intelligence
Haleon established an in-house social intelligence unit in 2019 to strengthen competitive intelligence and better understand market trends across its portfolio. The company needed a solution capable of monitoring its own brands alongside more than 70 competitors across seven product categories. By leveraging Meltwater, Haleon quickly launched its social intelligence operation and enabled its Social Media Insights & Analytics team to deliver valuable recommendations to multiple business units. The platform helped build confidence in social data across the organization while providing deeper audience insights. Analysis revealed that dental hygienists had greater online influence than dentists, leading Haleon brands such as Sensodyne and Parodontax to refine their engagement strategies. These
