Case Study

How Shift4 Increased Productive Alerts by 70% with Cognitive AI Transaction Monitoring

How Shift4 Increased Productive Alerts by 70% with Cognitive AI Transaction Monitoring

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Shift4 Payments, a global payments leader serving 200,000+ businesses across retail, hospitality, e-commerce, and sports in the US, EU, UK, Canada, and Hong Kong, struggled with legacy AML systems as transaction volumes exploded. Their compliance team faced overwhelming low-quality alerts and an 89% false positive rate, missing regulatory deadlines like same-day SARs. ThetaRay software's Cognitive AI Transaction Monitoring delivered dramatic results in 7 months: 70% more productive alerts, slashed false positives, accelerated compliance reporting, and restored focus on genuine threats—transforming monitoring efficiency across diverse high-volume channels.

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