The City of Los Angeles Information Technology Agency (ITA) used the Zscaler Zero Trust Exchange to build a modern, resilient, and sustainable digital workplace that supports secure work-from-anywhere capabilities. Managing an IT environment larger than many Fortune 500 companies, the city needed a robust platform to enable employees to access network resources securely from any location. With Zscaler, Los Angeles deployed secure remote access to 18,000 employees in less than two weeks, ensuring operational continuity during the COVID-19 pandemic. The initiative established a strong foundation for expanding zero trust capabilities while improving employee work-life balance through flexible work arrangements. Additionally, by enabling tens of thousands of employees to work remotely, the cit

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