The City of Los Angeles modernized its IT infrastructure by deploying the Zscaler Zero Trust Exchange to enable secure remote work for municipal employees while maintaining essential public services. Within less than two weeks, the city provided secure work-from-anywhere access to 18,000 employees, supporting emergency services, healthcare, infrastructure, payment processing, and other mission-critical operations during the pandemic. Using Zscaler Internet Access (ZIA) and Private Access (ZPA), the city established a resilient zero trust foundation that delivers consistent security, improves employee work-life balance, reduces commuting-related environmental impact, and creates a scalable cloud-native platform for future digital transformation initiatives across its 44 departments serving

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