San Mateo County accelerated its digital transformation by leveraging the Zscaler Zero Trust Exchange to securely support 10,000 employees and contractors during the COVID-19 pandemic. Already investing in cloud technologies such as Microsoft 365, Okta, Workday, and Zscaler, the county expanded its remote workforce from 35% to more than 90% within days while maintaining uninterrupted public services. Zscaler Internet Access (ZIA) and Private Access (ZPA) delivered identical security, unlimited TLS/SSL inspection, and consistent user experiences regardless of location. The cloud-native platform enabled employees to securely access applications from anywhere, strengthened operational resilience, and reinforced the county’s long-term vision of delivering modern digital services for citizens w

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