The Improvement Service initially launched myaccount to provide citizens with centralized access to essential public services. However, a significant gap remained for transactions requiring higher levels of identity assurance, which traditionally necessitated inconvenient, manual verification steps. Yoti software helped by seamlessly integrating advanced digital identity verification into their existing portal, providing a secure, reliable way for citizens to prove their identity online. This partnership transformed the user experience, enabling residents to access sensitive services with ease and confidence. By digitizing these high-assurance processes, Yoti empowered the Improvement Service to deliver modern, efficient, and highly secure public administration to the entire population.

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