Case Study
Impact Map Identifies Training and Non-Training Needs
Kelly Services, Inc., a leader in workforce solutions offering outsourcing, consulting, and staffing services, shifted to value-based pricing to reflect service worth beyond low cost. This required all pricing-involved employees to master and apply the new model consistently. Kelly’s Global Learning Department partnered with Innovative Learning Group, whose sophisticated software created targeted training via an impact map that identified both training and non-training needs, ensured comprehensive understanding, drove model adoption across activities, and accelerated successful value-based pricing implementation.
