Improving Agent Speed-to-Production for a Leading E-Commerce Retailer

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Laivly helped America's leading beauty retailer improve agent speed-to-production for its e-commerce operations by deploying Sidd, which streamlined responses without manual logins, template searches, or copy-pasting. Agents closed cases quickly using perfect AI-generated suggestions that logged into brands automatically, reducing training periods during extreme ramps. This eliminated operational inefficiencies and program costs, making jobs easier with seamless access across tools while boosting efficiency for high-volume retail support.

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Case Study

Improving Agent Speed-to-Production for a Leading E-Commerce Retailer

Improving Agent Speed-to-Production for a Leading E-Commerce Retailer

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