Case Study

Streamlining Appeasement Policy Adherence for a Top Retailer to Drive Savings

Streamlining Appeasement Policy Adherence for a Top Retailer to Drive Savings

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Laivly helped a top e-commerce retailer streamline appeasement policy adherence with Sidd, driving a 52.6% increase in reships, 358% ROI, $343.71 monthly savings per agent, and 21% improvement after one week. The AI solution reduced costly refunds by guiding agents to promote reships for lost or damaged products, restoring customer faith while cutting monetary and reputational losses. Sidd enforced policies efficiently, yielding $112.56 average weekly savings per agent through smarter, automated decision-making.

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