Case Study

Improving Customer Experience for Public Sector Online Services

Improving Customer Experience for Public Sector Online Services

Pages 1 Pages

A large federal healthcare agency accelerated its digital transformation by partnering with Datadog to modernize its infrastructure and improve the reliability of its online services. Previously relying on multiple monitoring tools and dispersed IT teams, the agency lacked a single source of truth for system performance while migrating its legacy infrastructure to AWS. By adopting Datadog’s unified observability platform—including infrastructure monitoring, application performance monitoring, synthetic monitoring, and real user monitoring—the agency gained full visibility across its technology stack. This allowed teams to detect and resolve issues faster, simplify dashboard creation, and streamline operations. As a result, the agency reduced system failures and achieved a 312% increase in

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