Castlight Health leveraged Amplifire to support digital transformation in its customer care operations and improve agent performance. The platform identified and corrected more than 2,000 instances of misinformation and uncertainty, enabling personalized learning experiences that improved knowledge and confidence. Training time was reduced from 8 weeks to 6 weeks, while operational efficiency improved significantly. As shown in the results, average call handle time decreased by 40%, employee attrition improved by approximately 10%, and customer satisfaction scores increased by 16%. The initiative demonstrates how adaptive learning can enhance workforce capability, drive better customer experiences, and deliver measurable business outcomes.

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