Visana, a Swiss health and accident insurer, streamlined its insurance processing by using Camunda and Camunda Optimize to visualize and automate workflows. Serving over 820,000 individuals and thousands of companies, Visana processes around 32,000 documents daily and needed faster, more transparent operations. With Camunda, insurance policies can be completed in under 20 minutes, significantly improving customer experience. Optimize provides real-time visibility into processes, supporting monitoring and continuous improvement. Automation relieves specialist teams of routine tasks, increases efficiency, and enables data-driven optimization, allowing Visana to deliver faster service while maintaining high operational quality.

Join for free to read