Months to minutes: VA speeds benefits services with automation
Months to minutes: VA speeds benefits services with automation
3 PagesThe U.S. Department of Veterans Affairs accelerated benefits services by using Camunda to automate and orchestrate complex claims processes. Supporting nearly 22 million veterans and their families, the Veterans Benefits Administration needed faster delivery and better visibility across workflows. With BPMN and DMN capabilities and an open architecture, Camunda enabled rapid prototyping, clear alignment, and fast time to value in under four months. Automation rates increased by more than 65%, while average claim processing time dropped by over one third. The result is a more efficient operation and an improved experience for veterans receiving critical benefits.
