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Insurer saves $1.4M and boosts accuracy with gen AI automation

Insurer saves $1.4M and boosts accuracy with gen AI automation

Insurer saves $1.4M and boosts accuracy with gen AI automation

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3 Pages

To eliminate manual processing delays and high staffing expenses in its appeals and grievances operations, a leading North American health insurer partnered with Cognizant. Cognizant software helped deploy an advanced generative AI-powered appeals management solution designed to automate case triage with exceptional precision. This intelligent automation platform successfully saved millions of dollars, achieved a ninety percent triage accuracy rate, and streamlined team workflows within months. Ultimately, Cognizant software empowered the healthcare organization to boost operational accuracy, significantly reduce administrative burdens, and enhance service delivery for millions of members across the region.

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