To revolutionize operations for thirty million members, a major US health insurer partnered with Cognizant to implement an enterprise-wide automation strategy. Cognizant deployed over two thousand cloud-based software bots capable of advanced analytics and high-volume scalability. This powerful automation software transformed daily workflows by processing over forty-three million claims annually—achieving ninety-five percent claim automation with a ninety-nine percent success rate. Furthermore, the intelligent software solution delivered an eightfold return on investment, accelerated claims processing by six hundred percent, and significantly boosted overall member satisfaction and Net Promoter Scores.

Join for free to read