Customer Case Study 1 Invivo Corporation is the market leader in the design and manufacture of RF coils, MRI-compatible patient vital signs monitors, bedside monitoring and telemetry products for hospitals and healthcare organizations. As a wholly owned subsidiary of Philips Medical Systems, Invivo provides customer service to over 11,000 customers around the world. The Giva Service Management SuiteTM including Giva® eCustomerServiceTM, eKnowledgeManagerTM and eAssetManagerTM was deployed in the cloud as their customer service solution. The Challenge By Michael Kircher Vice President Customer Service Terri Schweiger Manager T echnical Support Invivo is the market leader in the design and manufacture of RF coils, MRI-compatible patient vital signs monitors, bedside monitoring

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