Customer Case Study (continued) 1 When compared with FrontRange Solutions HEAT®, the Giva Service Management Suite provided Russell Reynolds Associates with: A Web-native help desk software solution to support business operations in offices including New York, Chicago, Tokyo, Sydney, and other major cities in Europe and Asia Exceptional ease-of-use and Giva Easy Three Click ReportingTM that provides trend analysis to help improve service and support worldwide Worldwide implementation in six days Tools to rapidly resolve problems at Level 1 100 percent uptime using Giva 24 x 7 x 365 since December 2000 with the Giva On Demand SoftwareTM option Russell Reynolds Associates is one of the leading executive r ecruiting firms with r ecruitin

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