Iress improved service efficiency by migrating to Jira Service Management Cloud Enterprise, enabling a unified platform that streamlined operations and enhanced collaboration. This shift reduced ticket volume by 20% compared to email-based support and allowed 46% of tickets to be resolved within one day or less. The centralized system also supports around 500,000 customers through a self-service portal, improving accessibility and user experience. By lowering maintenance demands and optimizing workflows, Iress empowered teams to focus more on delivering high-quality service, resulting in faster resolution times, improved productivity, and a more efficient, customer-centric support environment.

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