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Case Study

Iteos Belgium SA Managed Services Case Study

Iteos Belgium SA Managed Services Case Study

Iteos Belgium SA Managed Services Case Study

Cloudar (BE)
Pages 2 Pages

iTeos Belgium selected Cloudar to manage its large-scale AWS environment so internal teams could focus more on strategy and the development of immuno-oncology therapies. Cloudar provides AWS-certified CloudOps expertise through an ITIL-based service desk, agreed SLAs, incident and problem management, change management, and continuous operational support. Monitoring and alerting can operate 24/7 according to support levels, while automated security assessments identify configuration and compliance issues. AWS GuardDuty supplies continuous threat detection, and Trend Micro Cloud One Conformity monitors managed accounts for configuration changes and security posture. Service Level Management meetings and Jira ITSM reporting track response and resolution SLAs, giving iTeos structured operation

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