A global development bank faced challenges in effectively sharing knowledge and internal expertise to support project execution and reduce inefficiencies. Employees struggled to access relevant information, as knowledge assets were scattered across structured and unstructured sources, including databases, web pages, emails, and documents. This lack of accessibility led to rework, missed insights, and potential knowledge loss. Leadership recognized the need for a more intuitive, integrated solution that could connect institutional knowledge with employee expertise and proactively deliver relevant information, enabling staff to work more efficiently and make better-informed decisions throughout their daily workflows.

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