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Case Study

Kodak Alaris Standardizes on ServiceMax to Drive Service Efficiency and Grow their Business

Kodak Alaris Standardizes on ServiceMax to Drive Service Efficiency and Grow their Business

Kodak Alaris Standardizes on ServiceMax to Drive Service Efficiency and Grow their Business

PTC
Pages 5 Pages

Kodak Alaris, a global technology company formed in 2013 from Eastman Kodak, supports organizations worldwide through document capture, process automation, and imaging solutions. Operating through its Kodak Moments and information management businesses, the company provides hardware and software maintenance, professional services, and multi-vendor support for both its own products and competing scanner brands. As its global service operations expanded, Kodak Alaris faced the challenge of managing complex service delivery processes while maintaining high levels of customer satisfaction. To improve efficiency and consistency, the company focused on consolidating service operations and enhancing visibility across its global support network. By modernizing its service management approach, Koda

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