Expedience Software helped Caldwell & Gregory, a Virginia-based laundry equipment provider in its 30th year serving universities in 25 states and D.C., create cleaner proposals for higher education bids. It overcame challenges with desktop publishing limited to few users by automating responses in Microsoft Word during spring rush seasons. Sales teams customized content efficiently, caught errors, and maintained consistency without manual draft reviews. Native with Copilot AI, it managed full RFPs (requirements capture, bid/no-bid flags, assignments, questions), ensured secure firewall protection, and enabled collaboration without licenses or training.

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