Maxicare Taps the True Power of WFM and reaches 90%+ Customer Satisfaction with NICE VRS
Maxicare Taps the True Power of WFM and reaches 90%+ Customer Satisfaction with NICE VRS
3 PagesNice helped Maxicare maximize the value of its Workforce Management platform by providing Value Realization Services (VRS). This partnership enabled Maxicare to better leverage WFM capabilities, leading to significant improvements in both customer and agent experiences. With support from Nice, Maxicare achieved over 90% customer satisfaction and unlocked new opportunities for operational efficiency and service quality, strengthening its position as a leading health maintenance organization in the Philippines with nationwide reach.
