Nice helped NCFE revitalize customer service by implementing the CXone Mpower platform, replacing fragmented systems with a cohesive, future-focused solution. This transformation provided better operational insights and improved leadership visibility. Nice’s technology enhanced contact center performance metrics and boosted agent satisfaction, enabling NCFE to more effectively support administrative staff at educational institutions. The modernized platform empowered NCFE to deliver improved service to life-long learners, supporting its mission to advance vocational and technical education across a large user base.

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