Nice helped National Grid modernize its contact center by implementing the CXone Mpower platform, increasing analytical efficiency by 40% and operational efficiency by 25%. Their solution provided improved interaction management, seamless data access, and flexible integration through APIs. Nice enabled custom reporting via Power BI, allowing National Grid’s business teams to align operations with specific needs. This transformation enhanced customer experience and streamlined contact center operations for one of the largest energy companies in the U.S.

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