HealthRules® Payer Case Study McLaren Health Plan 1 | McLaren Health Plan Case Study Administration costs attributable to outdated technology and manual processes result in one of the biggest sunken costs in healthcare. For McLaren Health Plan, outdated 30-year-old technology was resulting in a zero percent claims auto-adjudication rate. “We wouldn’t be in business if we didn’t make a change,” says Sara Mavredes, Vice President of Business Information and Operations at McLaren. “Not only was our legacy solution extremely clunky and hard to configure, but only a couple of people understood it, as it was not user-friendly, and it certainly wasn’t scalable.” McLaren came to the decision that it needed to implement new technology that would allow the business to work more efficientl

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