MediaWorks, based in Auckland, New Zealand, modernized its IT service operations after a major business separation highlighted the limitations of its outdated, heavily customised on‑premises ITSM system. The company needed to move beyond basic helpdesk functionality toward a fully automated service desk. To achieve this, MediaWorks implemented the cloud‑based ServiceNow IT Service Management platform, supported by DXC implementation and ongoing managed services. The solution was delivered rapidly, going live in just seven weeks including training and the migration of live incident and asset data. As a result, MediaWorks achieved significant time savings, improved convenience, and enhanced access to accurate field information through remote capabilities.

Join for free to read