A leading global logistics and goods transport company in Germany decided to modernize its communication landscape after years of operating a dual-vendor, on‑premise telephony and customer service environment. Supporting more than 10,000 employees across over 100 locations, the company managed its PBX and contact center systems internally to remain flexible and vendor-independent. When one legacy system reached end of support, the organization opted for a new, modern communication strategy. The goal was to simplify operations, reduce internal IT operating costs, and introduce a more efficient, future-ready solution, including a customized CRM dashboard to improve customer interactions and streamline service workflows.

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