Modernizing a Legacy: How Thrivent Reduced Costs and Improved the Customer Experience
Modernizing a Legacy: How Thrivent Reduced Costs and Improved the Customer Experience
4 PagesThrivent modernized its legacy systems in the United States, reducing costs and enhancing customer experiences with Datadog. Facing siloed teams, inconsistent observability, and challenges building seamless digital infrastructure, Datadog’s Flex Logs enabled scalable ingestion at nearly half the prior cost for enterprise-wide use. Real User Monitoring (RUM) and Session Replay provided real-time customer behavior insights, while dashboards bridged technical and non-technical teams. The platform fostered shared ownership, faster decisions, and proactive problem-solving.
