The NYC Metropolitan Transit Authority (MTA), one of the world’s largest transit agencies serving 40,000 diverse employees, sought to boost productivity, employee satisfaction, and ROI by reducing call center volume through ChatBot technology. AuraPlayer software, integrated with Oracle’s Intelligent Bot Cloud Service, enabled rapid prototype development, seamlessly extending critical HR workflows—like employee schedules, leave balances, time cards, and absence inquiries—from legacy Oracle Forms to chat, voice, and text interfaces on employee-owned devices. This empowered field workers to access information faster and more efficiently, driving operational gains and modernizing service delivery.

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