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Netsmart Redesigns Crowdsourced Learning for All Personas with NICE CXone Expert

Netsmart Redesigns Crowdsourced Learning for All Personas with NICE CXone Expert

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Netsmart transformed its client experience by expanding and redesigning its knowledge base using NICE CXone Expert. This solution helped the healthcare software provider improve efficiency, productivity, and effectiveness for overburdened providers by delivering a comprehensive, crowdsourced learning platform. NICE CXone Expert supported Netsmart’s growing CareFabric platform and solution portfolio, addressing resource turnover and pandemic pressures, ultimately enhancing access to vital knowledge and improving service quality across all user personas.

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